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CUSTOMER CARE & PRIVACY

CUSTOMER CARE

Welcome to LETme Toys, your ultimate destination for a world of play, learning and boundless imagination. In a fast-paced world where grown-ups often find themselves navigating the balance between work, family, and personal growth, we understand that making the right choices for your child's development is paramount.

We're committed to providing playthings that are all of the above and your satisfaction is of the utmost importance to us. Please contact us with any questions or concerns.

Privacy & Safety

PRIVACY POLICY

As concerns about the protection of personal information are increasing worldwide, it is important to us to implement and provide our Visitors and Customers with a comprehensive privacy policy.

Why do we collect personal information?
We collect Non-personal and Personal Information for the following purposes:

  • To provide and operate our Services;

  • To provide our Customers with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Customers with general or personalised service-related notices and promotional messages (you have full opt-out control);

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

What type of information do we collect?
We receive, collect, and store any information you enter on our website or provide us in any other way. We collect personally identifiable information (including your name, email address and password when you create an account); payment details (including credit card information), comments, feedback, product reviews, and recommendations. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the internet; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address and payment details. Your personal information will be used for the specific reasons stated above only.

How do we store, use, share and disclose personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Payment gateways offered by Stripe and PayPal adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standards) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How do we communicate with our Visitors and Customers?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other third-party technologies?
We and our Third-Party Service Providers use cookies and other similar technologies for important reasons, such as:

  • To ensure our platform is Secure and Safe to use. 

  • To provide a great experience for our Visitors and Customers.

  • To identify our registered / returning Visitors and Customers.

  • To monitor and analyse the performance, operation, and effectiveness of our platforms, enabling constant improvements.


We have provided an option that gives our site Visitors and Customers the opportunity to accept or decline non-essential cookies when you enter our site.


To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete and block them, visit  www.aboutcookies.org  or www.allaboutcookies.org.


Alternately, it is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser.


Please note that deleting our essential cookies, disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

If you change your mind, you can withdraw your consent.
If you don’t want us to process your data anymore, please contact us at psst@letmetoys.com.au or send us mail to: PO Box 5028, FALCON WA 6210.

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions and your contact information
If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at psst@letmetoys.com.au or send us mail to: PO Box 5028, FALCON WA 6210
 

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